What our Customers say...


The SERVPRO team in Kaufman county were timely, professional and thorough. The technician took the time to evaluate the areas of concern and quickly ascertain what the problem was (which was not what we anticipated the problem to be). He quickly and professionally re mediated the issue saving me time and money. Thank you SERVPRO!!

Additionally, as a weekender he mentioned our coming freeze and volunteered to turn our faucets on to avoid a freeze. Great customer service!

I am very impressed with SERVPRO! My home had a leak occur a few weeks ago and SERVPRO was on site immediately to help dry and clean up the damages. Stephanie in the office was very helpful when I initially called and helped walk me through the entire process so I knew I was in good hands. High recommend this company!

I had some major water damage. A friend recommended SERVPRO and I'm so glad they did! Mr. Johnson & his crew showed up right away and guided me the whole process. Honestly I wouldn't have even known where to start. They were able to answer all of my questions and help me through every thing from insurance to repair and restoring my home to better than new. Thank you Aaron and the SERVPRO crew!

Absolutely impressed with this company right here. They were very professional from the very initial call and really helped me out during this tough process. I am very happy I called this SERVPRO and have absolutely no complaints. Keep up the good work!


I just wanted to write and express my very sincere appreciation for the fine work your team did at my house this week. They arrived on time everyday and their work was exceptional. Your motto "Like it never even happened." holds true for my experience.

In addition, I can honestly say that I have never met a nicer or more respectful group of young men than these four gentleman. Avery C, Robert S, Danny K, and Justin W were absolutely awesome. I would recommend them to anyone looking for reliable and hard-working men. Also, Avery C was very professional in his interaction with me regarding costs, schedule, arrival times each day, etc. He was an excellent team leader. I could not be happier with the work that they have done.

And finally, I want to thank you personally for dispatching your team to my home in such an expedited fashion so as to preclude growth of mildew and mold. You had your team at my house within two days of my sump backup event. You are to be commended for your customer first attitude.  

Thank you.

"I was so impressed with the services and workmanship everyone showed during a most difficult time for my wife and I. Thank you for all you did to get us back to normal."

"Crews were great. Will use SERVPRO in the future."

"After such a horrific ordeal Billy and team were so kind and considerate of my situation. The SERVPRO team did an amazing job. No complaints at all."

Just recently my family and I lost our home from a tornado that ravaged the city of Garland. Despite this disaster, it was a relief to see SERVPRO of Kaufman County/Cedar Creek be the first people to the accident site and showing professional empathy to all those affected and ensuring the safety and well-being of others. This was my first home damage experience and SERVPRO has guided me thru the process, without the patience and care of the SERVPRO team, my family and I would be lost.

"Very good crew and very professional. Crews were on time and very thorough on everything."

"I appreciated Billy, Jacob, and Corey's hard work, crew had great attitude and gave god advice."

I never knew mold was so hard to clean up, until it just kept coming back. Thankfully your team of experts were here to get the affected areas cleaned and removed, then fix up my home good as new. I have referred family to your service

"Excellent Services."

"James and JT were great and courteous."

SERVPRO was the first one's I thought of when my house flooded from a recent water heater leak. They have always been efficient , on time, and most importantly, professional. I'm happy I choose SERVPRO and could not of asked for a better service.

"The situation was handled quickly and professionally, great workers."

"Team was very helpful/knowledgeable."

I have never dealt with a better company before in my life. SERVPRO of Kaufman County/Cedar Creek has proven to be very professional and very caring. The team came out to my home and removed mold . I was so concerned as to how I was going to get through the holidays, I gave them a call and they came out, took care of the problem and left my home in living condition again. Thank you SERVPRO.

"They did a good minimizing affects of water damage such as taping down cords and containing Sheetrock. Really good job of cleaning up."

We had a fire in the unit underneath our office suite. SERVPRO of Kaufman County/Cedar Creek came and provided Ozone treatment hat substantially reduced the smell of smoke and particulate matter. They were very quick and responsive.

More than pleased with the courtesy and respect received from the SERVPRO of Kaufman County/Cedar Creek technicians, while working on my fire damaged home, the supervisor kept me in loop with all the requirements needed to finish the job and ensured that I was a happy home owner. Outstanding work!

Just recently my family and I lost our home from a tornado that ravaged the city of Garland. Despite this disaster, it was a relief to see SERVPRO ofKaufman County/Cedar Creek be the first people to the accident site and guiding all the victims and ensuring the safety of others and the well being of those affected. This was my first home damage experience and SERVPRO of Kaufman County/Cedar Creek has guided me thru the process, without the patience and care of the SERVPRO of Kaufman County/Cedar Creek team, my family and I would be lost.

The SERVPRO of Kaufman County/Cedar Creek team that recently did the water damage restoration on my house was extremely professional, nice, and most importantly persistent! Follow up with the supervisor went very smooth. Please extend my compliments to the crews, they left everything cleaned and made It seem like this disaster never happened!. Superb job.

It is overwhelming to have a house fire. Having a company that can guide you through the steps that need to be done is invaluable . There is always someone available to answer the many questions that arise. Quality work on timely basis. My home looks better than before the accident!

SERVPRO most recently came to my town homes to restore the fire damage done to my neighbors home. My neighbors have never been thru an experience like this and while on site, the SERVPRO employee's were very caring, concerned, and supportive. They stayed involved to ensure the safety of those affected and helped guide them thru the recovery process . I'm more than grateful to know that there are still people and companies that put others first to ensure the security and safety of their life's.

Thank you for coming on this critical time, 1 day before Thanksgiving, to help us. Your cleaning staff was excellent and courteous. I would not hesitate to call you again if the need arises. Again, many thanks from all of us.

When the weather forecasters were predicting a rainy weekend, I never knew it was going to turn my house into a flood. After the damage occured, I had a real big mess on my hands. I turned to SERVPRO of Kaufman County/Cedar Creek. In my time of need, they came out and met with me promptly, surveyed the damage and gave me a real estimate. SERVPRO completed the whole process step by step, always keeping me informed. I would never use another company for any damage, repair, or restoration service.

After my cedar shake roof was damaged in a hail storm, I had several repair people, many from out of state, offering to help and trying to earn my business. I felt pressure from many of these individuals to sign a contract with them upfront. I selected SERVPRO of Kaufman County/Cedar Creek for the job, and I couldn’t be happier with my decision. I liked that their business and crew members were local, sincere and they didn’t pressure me for my business.

Thank you for making our lives easier at a difficult time. Your team was compassionate and professional. We really appreciate the hard work everyone put in and how much easier y'alls services made our situation.

Your crew was very gracious in the midst of a very hard circumstance. The clean up process was very quick and made moving on a lot easier for my family. Thank you again.

It was nice and easy working with SERVPRO of Mesquite for the first time. They preformed quickly and got my business ready to reopen in a timely manner. Than you again SERVPRO!

I just want to take a few minutes to commend Jerry and his crew for a excellent job. They were friendly and informative of everything going on. Jerry took me under the house to explain the dehumidifier. I am very confident my mold and moisture problems will be abated significantly by what they did. They even left the crawlspace cleaner than some of the homes I've ever seen.

The crew members were very respectful and did everything I asked of them. I was blessed with SERVPRO's business.

James was very courteous and professional and kept us informed through each step of the process. Very helpful!

Their crew was very gracious and understanding in the midst of such hard circumstances.

I recently used your company for water and mold remediation from my residence. The process took some time as expected, air samples were taken and an analysis was made. I realize SERVPRO had no say in the time it took for the hygienist to complete their portion of the process. In regards to SERVPRO of Mesquite, the supervisor was quick in responding to calls and had the crews on site when promised. The work performed was done quickly and there was no mess left over for me or my wife to clean.

We have worked with this company before and they continue to be courteous and professional. The guys were polite, efficient, and explained the process while working.

Everything seemed brand new! Very pleased about the work done. Thank you for your services.

Gentleman were productive and nice, cleaning of chairs and rubs went excellent.

Wonderful, enthusiastic and hard working team.

Thanks to SERVPRO of Kaufman County/Cedar Creek everything went accordingly. Guys were fast and the job wasn't as obtrusive as I predicted, they did a great job.

Extremely helpful and friendly, they performed their work thoroughly and kept things as tidy as possible.

Professional, courteous, and friendly technicians. You surpassed my expectations in getting my water damaged home fixed after this big storm partially destroyed my home. Luckily the SERVPRO of Kaufman County/Cedar Creek team was there to help me.. more than thankful!

Thank you for making our lives easier at a very difficult time. Your crew was very understanding and professional. We really appreciate the work.